“Over our 43 year history, ATI has navigated many crises, but none has been as profound and prolonged as the current pandemic. I personally think that you learn how strong partnerships really matter and the importance of diversification, both in terms of product and source markets”, this is one of the reflections of Nicholas Hentschel, COO AmericanTours International, one of the largest tourism companies, also partners of TravelgateX. In this interview, Nicholas Hentschel also defines the next strategies for the tourism of the future and the growth of the sector. 

“The biggest lesson we learned is that we need to develop various customer sourcing channels and cooperate with core suppliers from diverse destinations”

Tourmind is an artificial intelligence company based global hotel search engine and booking platform. A few months ago, Tourmind joined TravelgateX as a new Premium Partner Seller. In this interview, Angela Chan, Global Commercial Manager, explains to us how her company is preparing for the opportunities after Covid-19, what lesson they have learned from this crisis and how she sees the future of technology in the travel sector.

The coronavirus pandemic has changed the world and the way we live, work and relate to one another. In this new normality, life withoutt technology and digitization is unthinkable. These two aspects are now shaping our future. We've interviewed Oscar Pérez, CTO at TravelgateX and Eduardo Gomes, Head of Product, about how the tech & product teams adapted to the new normality, from those long confinement months to the slow return to the offices.

Can you describe the importance of two key factors to Solole development: technology… and customer service

Technology is precisely one of the foundations of Solole‘s growth. Thanks to our technological partner Iboosy we have managed to have a very good quality API with functionalities that other platforms do not have. The support that TravelgateX gives us is also appreciated. Regarding customer service, as Solole is a company that has been in the sector for more than 14 years, we have achieved very high-quality standards in relation to customers.

"We are very proud of our established network and are focused now on our further expansion of creating a larger and stronger distribution channel and this is where TravelgateX will help".

Georgios Siligardakis is the CEO of Welcome Holidays. In this personal interview, he highlights the main internal and external changes of his company after the Covid-19 pandemic. It sums us up that for the travel industry there is definitely an opportunity for creative partnerships and digital access should be seen as a useful function.

The companies specializing in travel technology join in an agreement that will allow OTAs, travel agencies, hotel wholesalers to increase the profits of their reservations. In a significant proportion of bookings, hotel prices tend to drop between the time of booking and the check-in date, creating a great opportunity to increase profitability after the reservation was already made.